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Right of Withdrawal for Consumers
(A consumer is any natural person acting for purposes not related to their business or independent professional activity.)
Information on Withdrawal
You have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period is 14 days from the date on which:
- You, or a third party designated by you, who is not the carrier, took possession of the goods, if you ordered multiple goods under a single order and they were delivered together.
- You, or a third party designated by you, who is not the carrier, took possession of the last good, if you ordered multiple goods under a single order and they were delivered together.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement via email: support@dp-vault.com. You may use the attached withdrawal form, but it is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this agreement, we will reimburse you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), immediately and no later than 14 days from the day we receive your notification of withdrawal. We will use the same payment method for the refund as you used in the original transaction, unless you have expressly agreed otherwise; in no event will this refund incur any additional costs for you.
We may withhold the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return the goods immediately and in any event no later than 14 days from the date you notified us of the withdrawal from this contract. The deadline is met if you return the goods before the 14-day deadline.
You bear the direct costs of returning the goods.
You are only responsible for the diminished value of the goods when this loss in value is due to handling the goods in a way not necessary to establish the nature, characteristics, and functioning of the goods.
Reasons for Exclusion and Expiry
The right of withdrawal does not apply to contracts:
- For the delivery of goods that are not prefabricated and are manufactured based on individual choices or decisions made by the consumer, or clearly personalized according to the consumer’s needs.
- For the delivery of goods that can deteriorate quickly or whose expiration date has passed quickly.
- For the delivery of alcoholic beverages, the price of which was agreed upon in the contract, and which can only be delivered 30 days after the contract is concluded and depend on fluctuations in the market value, over which the entrepreneur has no control.
- For the delivery of newspapers, magazines, or periodicals, except for subscriptions.
The right of withdrawal expires prematurely in contracts:
- For the delivery of sealed goods that are not suitable for return due to health or hygiene reasons if their seal has been removed after delivery.
- For the delivery of goods that have been inseparably mixed with other goods after delivery due to their nature.
- For the delivery of audio and video recordings and computer software in a sealed package, if the seal was removed after delivery.
Sample Cancellation Form
Please contact us via email before returning the goods: support@dp-vault.com
The return address on our packages is not our return address. You will receive our return address by email upon request.
If you wish to cancel the contract, please fill in and send this form by email.
I/We () hereby withdraw from the contract concluded by me/us () regarding the purchase of the following goods ()/the performance of the following service ():
Ordered on () ____________ / received on () __________________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if communicated on paper):
Date
(*) Delete as appropriate.